Recognise Direct Marketing Policy

Version last updated: November 2024

We may make changes to this policy from time to time and will post the latest version of the policy on this page. If we make any significant changes to this policy, we will let you know by email or other appropriate means.

This policy explains how Recognise may use your personal information for direct marketing purposes. Direct marketing is a form of marketing that is directed at specific individuals as opposed to, for example, a newspaper or radio advertisement which would be marketing directed at the general public.

The direct marketing or advertising Recognise might want to send to its customers includes information about existing or new products and services, special offers and promotions which we think might be of interest to them. These promotions might be applicable to all our customers or specific to some groups.

  • News and information about Recognise Bank,
  • Information about products and services, special offers and promotion,
  • Insights and thought leadership articles,
  • Webinars, podcasts and blogs in other media,
  • Invitations to networking events, and
  • Customer research surveys, interviews or focus group invitations.
  •  Email
  •  Telephone
  •  Text message (SMS)
  •  Post
  •  Social media
  •  Search engine marketing
  •  Pay-per-click (PPC) advertising
  •  Other digital advertising channels (e.g. display networks, video platforms, third party ad
    networks)
In addition to this Direct Marketing Policy, Recognise has separate Privacy Notice which sets out more information about how we protect your privacy and keep your details secure.
We do not share your personal information with any organisation outside Recognise unless we have a legal obligation to do so or they are specially appointed companies who we may appoint to carry out specific services for us or for other specific purposes set out in our privacy notice. They will only use the information to provide the services that Recognise has asked them to provide in line with this Direct Marketing Policy.
If you do not want to receive news, offers and promotions from Recognise, you can opt-out of receiving direct marketing at any time. Where you have previously given us consent to receive direct marketing, you have the right to withdraw your consent at any time. To opt-out, you can:
  • click the ‘unsubscribe’ link in any marketing email
  • update your preferences within your online account (if available)
  • contact us and let us know what action you’d like us to take, by emailing us at [email protected]
  • or by phoning us on 0345 872 7888 (for savings customers)
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1Currently, only LLPs and Limited Companies can deposit over £85,000. 

2FSCS Protection up to £85,000 on your eligible deposits.

Recognise Bank reserves the right to withdraw any of their products from sale at any time.

Recognise Bank Limited is a company registered in England and Wales, registration number 10603119 with its registered office at Augustine House, 6a Austin Friars, London, United Kingdom, EC2N 2HA. Recognise Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 849404 

Loan facilities offered by Recognise Bank Limited are non-regulated contracts under the Financial Services and Markets (Regulated Activities) Order 2001 and the Financial Services and Markets Mortgage Credit Directive Order 2015. Your property is at risk if you fail to make payments on a mortgage contract.

© Recognise Bank 2024

Steve Pateman

Steve has had an extensive executive career in banking, leading corporate and commercial banking businesses at RBS/NatWest, managing Santander’s UK banking businesses and as CEO of Shawbrook Bank, Hodge Banking Group and most recently successfully leading the banking licence application for StreamBank.

He is a non-executive Director at Bank of Ireland both in the UK and Dublin and Thin Cats, a specialist SME lending business and is retained as an advisor to Black Lion Ventures. He was previously President of the Chartered Banker Institute.

Steve took up the role of Chair (subject to regulatory approval) at Recognise Bank in November 2024, having served as an Investor Non-Executive Director since January 2024.